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Tuesday, July 19, 2011
Stuff Supermarkets REALLY Need to Work On
I usually go on Mondays, straight after the 4yr old's swimming lesson in the morning. I could go on my own on Tuesdays when the 4yr old is at daycare - iPod headphones in, the music from Glee keeping me company (my current fave listening) - but I don't like to give up my 'day off' (note the inverted commas) to food shop. I know. I'm a top parent like that.
Seeing that I'm quite the seasoned visitor at such establishments, I've come to realise there are a few things that really bug me about supermarkets that I think requires IMMEDIATE attention. I've put together a list. (I'm helpful like that.)
I think supermarkets should:
1. Service their trollies. Why is it, that I always end up with the trolley that wants to go right, and I spend the whole shop trying to correct it. Why?
2. Install 'facilities' in supermarkets. Why can't supermarkets have their own toilet? Just one is all I'm asking for - a Family toilet, say - so that when I get mid-way through my shopping and my 4yr old announces he NEEDS to go wee-wee and he JUST CAN'T WAIT, I don't have to abandon my trolley and make the mad dash one floor down, all the time praying he doesn't wee all over the floor. Seriously, they can fit in a gazillion freezers stacked with crap, preservative-filled food but can't fit in a measly toilet? It's just not right.
3. Stock the full range of one brand. Why is it that, for example, I can purchase Bickford's Diet Lemon and it's Lemon & Lime cordial in Coles, but I can NEVER get it's plain old (and rather traditional) Lemon? Diet Lemon, yes. Normal Lemon? Nope. I can get Lemon in Woolworths - just not in Coles. Why is that? It's very inconvenient. I end up buying another brand, because I'm not going to do the rounds of all the supermarkets within my vicinity to get what I want. Who has time for that?!
4. Provide an explanation chart for milk. Why are there SO many different types of milk? Seriously, do we really need that many? I remember when lite milk was exotic. These days? Bah! If we do need all this milk, a chart detailing all the milks' details would be handy. I'm just sayin'.
5. Use their modern technology if they have it. Every. Single. Week. I head to the deli counter to pick up my 300 grams of double-smoked ham, and the counter has one of those electronic boards where you take a ticket and wait until your number comes up on it. Except, that the shops I frequent, they NEVER use it. First, I waste time taking a ticket at all, only to realise they're not calling numbers. Five minutes later. Then I end up stressing myself out trying to work out who was there before me, and who came after. She was definitely here before me. So was he. Oh, wait...was that lady here already, or did she just arrive? I can't remember. No. She DEFINITELY came after me. Hey! She's inching her way closer to the front and trying to push in! Hmph. The cheek of it all.
6. Educate its employees that time is of the essence. Some check-out staff are great. They whip my shopping through so fast, I can barely get it on the check-out counter fast enough. Others, however, act as though, Oh, I can't be bothered and geez...this is SO bo-ring (*studies her nails*), I can barely make myself pick up these products and put them in the bag. Yawn. It literally takes all the strength I can muster to not: a) roll my eyes in frustration; and b) ask them to HURRY UP, DAMMIT, before my 4yr old requires another toilet stop!
7. Explain to their check-out staff that recycled bags are not necessarily easier to lift. Most of the time (except when I have a ditzy moment on occasion and forget), I take my recycled shopping bags with me when I do the food shop. I love that they don't fall apart - overflowing with groceries - when I lift them in to the car. I love that they are environmentally friendly. HOWEVER...why do check out staff think they should be able to load them up so much? I mean, have they ever tried to lift a recycled shopping bag packed with two 3 litre milk bottles, a 2 litre bottle of orange juice and a 2 litre bottle of apple juice. Huh? Have they?! Perhaps they've figured I've already done my back in birthing three boys, so what the hell. Let's finish her off, I can almost hear them thinking.
8. Get rid of the self-service check-outs. I've tried them. Multiple times. Every time I do, SOMETHING happens and I need assistance. And then I wait. And wait. And wait. And I'm starting to see that the line I was going to join has moved much faster than I have, and the lady I would have been in front of - had I not left my spot for the self-service option - is now collecting her bags and leaving. GONE! All because the 4yr old thought it would be FUN to scan the shopping and I thought it would be FUN to let him do it. But it's not fun, because he scans the item, then puts it in the wrong place, or scans it twice and it soon becomes apparent that WE'RE NEVER GONNA GET OUT OF HERE because we need assistance. Again. Oh and now the 4yr old needs to pee. Again. Just brilliant.
How about you? What annoys you about the food shopping? Got any ideas how supermarkets could improve? Don't hold back. They're definitely reading this. *cough*